Asking the right questions
This guide supports parents, carers and trusted adults to move beyond asking young people what they do online and instead explore who and what is influencing their thoughts, feelings, choices and behaviour. It offers practical examples of open, curious questions that help build understanding, strengthen trust and create opportunities for meaningful conversations.
The resource encourages adults to focus on influence rather than activity, helping them better recognise both positive and harmful online experiences. By listening without judgement and showing genuine curiosity, adults can put themselves in the best position to support young people, respond to concerns and reinforce that their safety and wellbeing matter most.